About Dot Done
Dot Done ("we", "us", "our") provides digital storefront and web maintenance services for professional firms. For the purposes of the Protection of Personal Information Act, 2013 (POPIA), Dot Done acts as the responsible party in relation to the personal information described in this policy.
This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under POPIA.
Personal information we collect
We collect the following personal information directly from you:
- Your name
- Email address
- Phone number
- Business details (such as business name and area of activity)
- Any other information you submit through our contact form or enquiries
How we use your information
We use your personal information to:
- Respond to your enquiries and requests for information
- Provide web design, development, and hosting maintenance services
- Communicate with you as a client or prospective client
- Comply with our legal, regulatory, and professional obligations
Third-party service providers
Contact form submissions made on our website are processed through Resend, an email delivery service. Resend processes the information you submit solely to deliver your enquiry to Dot Done's email systems.
Contact form submissions are not stored in a separate website database. Once delivered, your enquiry resides in our standard email systems, where we apply strict safeguards.
Security safeguards
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, and unlawful processing. These include encrypted website transmission (HTTPS), access controls on our email systems, and confidentiality obligations.
Retention periods
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law (including tax, accounting, and other regulatory record-keeping obligations). Enquiry correspondence that does not result in an engagement is deleted within a reasonable period.
Your rights under POPIA
You have the right to:
- Access the personal information we hold about you
- Correct personal information that is inaccurate or out of date
- Delete personal information where we are no longer entitled to hold it
- Object to the processing of your personal information in certain circumstances
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Regulator (South Africa).
Cookies
Our website uses essential cookies necessary for the site to function, and — only with your consent — non-essential cookies such as analytics. You can change your cookie preferences at any time using the "Cookie Settings" link in the footer.
Contact us
For any questions about this policy or to exercise your POPIA rights, please contact us:
Email: [insert agency email address]
Phone: [insert agency phone number]