1. Our 30-Day Money-Back Promise
We want you to love your new website! If you are not happy with it right after we build it, we promise to help make it right or give you your money back.
- When Does the 30 Days Start?: Your 30 days start on the exact day your new website goes live on the internet for everyone to see.
- What You Get Back: If you ask for your money back before day 30, we will return your setup money and your first month's fee in full.
2. How We Fix Problems Together (Our Review Steps)
If you do not like your website during those first 30 days, we want to try to fix it first. Here are the three steps we follow:
- Tell us what is wrong: Send us a quick email at hello@dotdone.co.za. Write down a simple list of the things you do not like.
- Give us 5 days to fix it: Our team will work hard for 5 business days to change the pages, fix the words, and make it look the way you want.
- Get your refund: If we fix it and you are still not happy, just tell us. We will stop your account and give you your money back.
3. Web Address Ownership During a Refund
If you decide to leave us and get a refund within your first 30 days:
- The website goes away: We will take the website off the internet and stop billing you.
- Keeping your name: If we bought a web address name for you (like yourbusiness.co.za), it belongs to you! You can take it with you to a new company.
- The R150 fee: It costs real money to buy a website name from the internet registry. Because of this, we will keep R150 from your refund to cover that cost. You get all the rest of your money back.
4. Standard Cancellation Policy (After 30 Days)
If you choose to close your account after your initial 30-day trial window has ended, our regular cancellation rules apply:
- Calendar Month Notice: Our maintenance plan runs from month to month. If you want to cancel, you must give us a full calendar month's notice in writing. For example, if you send us a cancellation email on the 1st, 15th, or 29th of April, your plan and website will officially close at the end of May. You will have one final invoice for May, and your site will stay online until that month ends.
- Website Platform Rules: Dot Done is a fully managed service. This means we build, host, and look after your website using our own special tools and servers. If you cancel your plan, your website layout and code cannot be copied or moved to a different web company. Your website will be taken offline permanently when your notice period ends. However, your custom domain web address still belongs to you, and you can take it with you wherever you go.
5. How to Contact Support
If you need to talk to us about your account, your guarantee, or a cancellation, send an email to hello@dotdone.co.za. Tell us your name and your business name. We always answer our emails within one business day!